The flow turn map
® is our guideline for the development of our consulting services within complex contexts. It is not a tool and no operation model, because such tools and models cannot be used in complex situations. They offer a deceptive and hollow safety which really does not exist in change processes. The flow turn map, however, offers a basis for discussion to structure and to reflect the different experiences of both the coach and the customer.
The flow turn map consists of five starting points, and we will interpret their interactions to create change processes. The ambivalences, paradoxes, and dilemmas both for the coach and for the customer, will not be solved or denied by using the turn map and their tools. On the contrary, there will all be revealed with or in the turn map, they will then be discussed and thus be treated. For this treatment, we have adequate instruments at our disposal. Therefore, we will not use
the turn map
® as a sequential scheme, we rather juggle with the individual elements, mostly relying on a high-quality analysis and on our experience and intuition.
