Essays, speeches, project reports
Management of ideas in the Packaging Industry
'Efficient Management of Ideas: The Foreman as a Problem-Solving Consultant', Amcor White Cap, a packaging company, efficiently introduced the management of ideas by means of the 'Four-Field-Perspective'. A Project report by the flow consulting gmbh, also published in Ideenmanagement 3/2004, Pages: 124-160
2004_idea_management_e.pdf (257.9 kB, Stand: 12.02.2011)
Leadership-Trainee-Program at Sennheiser
Personality Learning. A project report by flow consulting gmbh.
2004_leadership_trainee_e.pdf (213.24 kB, Stand: 12.02.2011)
Customer orientation program for the S-Bahn Berlin (Berlin tramline)
'Against the service-lack in the metropolitan jungle'.
The increasing customer orientation towards service induced the management of the Berlin Suburban Trains to qualify their service personnel to improve the customer satisfaction. A Project report by flow consulting gmbh, also published in management&training 4/2006, Pages: 36/37
2004_sbb_service_training_e.pdf (176.51 kB, Stand: 12.02.2011)
